Smart Home EnergyComplaints
We want Smart Home Energy to be useful and honest. If something's gone wrong — the tool got your saving wrong, an email arrived you didn't sign up for, a switch didn't happen as expected, or anything else — we want to hear about it.
How to complain
Email us at info@smarthomeenergy.co.uk with:
- What happened
- When it happened (date and rough time if you have them)
- The email address you used on Smart Home Energy, if applicable
- What you'd like us to do about it
What happens next
- We'll acknowledge your complaint within 2 working days.
- We'll give you a full response within 7 working days.
- If we need more time to look into something complex, we'll tell you within the 7 days what we're doing and when we expect to have an answer.
If we can't resolve it
If you're not happy with our response, you can escalate:
- For data protection issues(e.g. we mishandled your personal data): the Information Commissioner's Office — ico.org.uk/make-a-complaint or 0303 123 1113.
- For the switch itself(e.g. your new supplier made a mistake during the switch): contact your new supplier's complaints team first. If unresolved after 8 weeks, escalate to the Energy Ombudsman — energyombudsman.org or 0330 440 1624. Smart Home Energy is not the supplier, so complaints about the switching experience with the supplier itself go to them, not us — but tell us anyway, so we know.
- For misleading comparison claims (e.g. you think our tool gave you factually wrong advice): Citizens Advice consumer service — 0808 223 1133.
Who we are
Smart Home Energy is a trading name of OLISB Ltd. We're registered with the Information Commissioner's Office under registration number ZC131908.
Last updated: 9 June 2026.